Privacy policy

General

Technopolis.com.au is committed to respecting your privacy and recognises your need for appropriate protection and management of any personally identifiable information you share with us. Personal Information is collected when you establish an account with us or place an order on the web site, or when you communicate with our customer service, sales or technical services through the site, telephone, mail or fax. This information is used to fulfil customers’ orders or to get in touch with the user if we have trouble processing or delivering the order. We do not use customers’ information for contact other than Technopolis.com.au pertinent business. We do not sell or rent our customers’ personal information to any outside parties.

Most of the information is collected in the registration process and will be used to process orders. During registration a user is required to provide contact information, which includes name, e-mail, telephone number and physical address. This information is used to notify the user about order status/shipping updates. Technopolis.com.au also requires you to submit a username and password of your choice for future access to your information. Your user name and password are to remain confidential and you should not share this information with anyone. Your password is stored in a hashed form making it impossible to read to anyone, including us. If you don’t remember your password, it must be reset via Password Recovery option on the “LOGIN” page.

If you place an order through the site, you will be required to provide shipping and payment information. We may share some of your information with authorized third party agents while fulfilling the order. We only provide those agents with the minimum amount of information needed to complete the requested service or transaction. For example, when a credit card is used for payment, we need to contact the merchant bank or the financial issuer of the customer’s credit card for authorization and approval. When we need to ship an order to you, we must share your name and address with a courier company. There may also be instances in which we drop-ship orders directly to you from one of our manufacturers or suppliers. These agents are only given your name, postal address, and telephone number for the sole purpose of fulfilling your order. We do not otherwise share your personal and business information with third parties, unless you have granted us permission to do so.

We use return email addresses to answer the emails we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Only employees who need the information to perform a specific job are granted access to personally identifiable information.

Secure Online Shopping and Credit Cards

Technopolis.com.au web site takes every precaution to protect our users' information. When users submit sensitive information via the website, the online transactions are fully encrypted and secured with 128-bit SSL (Secure Sockets Layer) encryption technology. To make sure you have the latest security features on your browser, you may want to download the most recent version of your favourite browser, which should have full SSL support.

If a customer is using a credit card as the payment option, credit card details entered on the payment page (such as credit card number, expiry date and CVN) are only used once during online communication with a financial institution and NOT stored on our server. For any future transaction, all credit card details must be re-entered.

We take our credit card security and verification seriously. Any attempts at credit card fraud will be reported to the law enforcement authorities immediately.

Correction/Updating/Reviewing Personal Information

Customers may change or review their recorded account information such as address or email throughout our website by going to the home page at www.technopolis.com.au and clicking on the "MY ACCOUNT" menu option.

Links

Technopolis.com.au web site contains links to other sites (manufacturers of the products advertised on the web site, advertisers or content providers). Please be aware Technopolis.com.au is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by Technopolis.com.au web site.