Shipping & Returns

General

The goods you order will be delivered to the Shipping Address you give when you place your order. Delivery service provider is selected at our discretion and depends on the distance to the shipping address and availability of the product at the particular warehouse. One of the following carriers will manage the delivery of your order: Couriers Please (local deliveries), Startrack Express, AAE, Toll, Australian Post.

All products are shipped from the closest warehouse (i.e. Sydney, Melbourne, Brisbane, Perth) to minimise shipping time and cost where possible. Every effort will be made to deliver the goods as soon as possible; however Technopolis.com.au will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Orders are dispatched during 1-2 business days from payment clearance. Delivery time depends on the delivery post code usually varying from next day for Melbourne/Sydney metro areas to up to 7 days for remote addresses.

Once the goods are dispatched, you will be sent an email shipping confirmation.  We provide consignment details and courier tracking numbers to customers where possible. Please contact the corresponding courier to track your shipments.

It is the customer's responsibility to be available for delivery and to sign and accept the goods during normal business hours; redelivery attempts may cost extra and may be passed on to customer if delivery address is unattended. If there is no one at the address given who is competent to accept delivery of the goods, you will be notified of an alternative delivery date or a place to collect the goods. When you sign for the goods (i.e. sign the delivery docket), you are accepting the goods in the condition that you receive them. The customer will become the owner of the ordered goods and responsible for risk of loss or damage to them once they have been delivered to the specified delivery address. Failure to inspect the goods prior to signing the delivery docket will result in voiding of any insurance against loss or transit damage.

Like other online sellers, Technopolis.com.au ships items in the condition they were received from the original manufacturer/distributor. We do not perform any product testing before shipping merchandise. However, all packages are inspected before shipment. If goods received seem to have damaged packaging, the delivery should either be rejected with delivery docket not signed or the delivery docket must have the exact damage noted on it including any carton identifier available, signature, name and date. If this information is not provided, the delivery will be deemed as completed and no further claim for return will be accepted. All claims for shortages/incorrect shipment/incorrect billing must be made within 24 hours of receipt of goods.

We do not ship overseas.

Warranty and Returns

All goods supplied by us are brand new and carry manufacturer's warranty for Australia. Warranty period is at least 12 months from the date of supply unless otherwise indicated (please check exact warranty period for any product with the respective manufacturer online). Goods found to be defective under the warranty will be repaired by authorised product distributors or manufacturers or replaced with an item of an equal or better performance and equal or better value at the time the order was placed. This warranty does not apply to goods with physical damage caused by improper use, wilful damage or accident.

There are no returns for opened products. This follows all manufacturer policies and therefore no exceptions can be made. Please choose the products carefully before placing an order.

You may return unopened product within 7 days from the original invoice date for a refund. Returned goods must be in their original condition and include all the original packaging. If the item comes in a sealed package it MUST be unopened. A Return Authorization number (RA) is required for all returns that will allow Technopolis to process the return request through its distribution source. A 15% restocking fee may apply. We do not handle warranty returns for products that already provide a local or direct manufacturer to customer warranty service. These products include printers, scanners, networking products and monitors and many other retail products. Please read the manufacturer’s warranty terms and conditions for the specific details or contact us for more information.

No credit/refund is available for any freight charge paid.

Before returning any defective item, it is necessary to contact us for return instructions. No returns of any type will be accepted without a Return Authorization (RA) number. You must provide the faulty item's serial number (for those items that have a serial number) and as much information as possible about the fault/ problem. Please contact the manufacturers’ support where possible to obtain a case number that verifies the item is in fact defective.

For any goods returned for repair tested not faulty, a service fee up to $40 may be charged. If the item is found to be not faulty and the service fee is charged, you will be required to pay the service fee prior to the goods being shipped to you.

Turnaround time for warranty claims largely depends on the distributors or suppliers. Some products may need to be returned to the manufacturer for testing and repair. We will try our best to speed up the process.